Support
Contact us
Email is the one way to reach us. Here is how to get an answer quickly.
Write to us
For anything about your account, your results, or a payment, email ask@personalityloom.com
Email is our only support channel — there is no contact form, phone line, or live chat. We answer every message as soon as we can.
What to include
Three details usually let us resolve things in a single reply:
The email address on your account — we can only find your records under the address you signed up with.
Roughly when it happened — an approximate date or time narrows things down quickly.
What you expected and what happened instead — a screenshot helps if something on screen looked wrong.
Faster answers
Some questions are already answered on these pages, which is quicker than waiting for a reply:
- Your account
what you have bought, what it gives you, and until when.
- Refund policy
the 60-day refund window, what a refund withdraws, and how to ask.
- FAQ
how the test works, what the scores mean, and what free and premium include.
- Privacy policy
what we store, and how to request access, correction, or deletion of your data.