Contact us

Email is the one way to reach us. Here is how to get an answer quickly.

Write to us

For anything about your account, your results, or a payment, email ask@personalityloom.com

Email is our only support channel — there is no contact form, phone line, or live chat. We answer every message as soon as we can.

What to include

Three details usually let us resolve things in a single reply:

• The email address on your account — we can only find your records under the address you signed up with.
• Roughly when it happened — an approximate date or time narrows things down quickly.
• What you expected and what happened instead — a screenshot helps if something on screen looked wrong.

Faster answers

Some questions are already answered on these pages, which is quicker than waiting for a reply:

• Your account — your current plan, renewal date, and the cancel button.
• Refund policy — exactly what cancelling does and does not do, stated plainly.
• FAQ — how the test works, what the scores mean, and what free and premium include.
• Privacy policy — what we store, and how to request access, correction, or deletion of your data.