Legal
Terms of Service
Last updated: 21 July 2026
These terms are the agreement between you and Persona AI when you use personalityloom.com. They are written in plain language on purpose — you should be able to actually understand what you are agreeing to.
What the service is
Persona AI is a 96-question personality assessment. It measures 24 dimensions across 6 axes and maps your result to one of 64 archetypes, using confidence-driven adaptive testing. The free tier gives you your archetype's name and a summary.
The paid tier unlocks the full premium report and an AI coach. The report itself is composed from your own scores by a fixed method — it is not written by an AI. The coach is genuinely AI-powered, and like any AI it can be wrong; treat what it says as prompts for reflection, not instructions.
Not medical or psychological advice
Persona AI is a self-understanding tool. It is not medical, psychological or psychiatric advice, it does not diagnose any condition, and it is not a substitute for care from a qualified professional. Nothing in your report or in a coach conversation is a clinical assessment of you.
If you are worried about your mental health, or you are in distress, please talk to a doctor, a psychologist, or another qualified professional. Do not delay or replace professional care because of anything this product told you.
Your account
You need an account with a working email address to buy premium access. Keep your password to yourself — you are responsible for what happens under your sign-in. If you think someone else has access to your account, change your password and email us.
Acceptable use
Use Persona AI as a person, for yourself. In particular:
- Don't try to break, probe, or overload the service, and don't access other people's accounts or data.
- Don't scrape the question bank, copy the assessment, or rebuild the service from its parts.
- Don't resell access, share one account between several people, or publish the premium report as if it were your own product.
- Don't use the coach to create content that is illegal or intended to harm others.
Your report is for personal use
Your results and your premium report are for your own personal use. You are welcome to share what you learned with people you trust. What you may not do is sell the report, republish it commercially, or present it as a professional evaluation of yourself or anyone else.
Prices and billing
Premium starts at ฿69 for 7 days of full access. What happens after that depends on how you paid:
- Card (via Stripe): a subscription. After the 7 days it renews automatically at ฿1,249 every 4 weeks until you cancel.
- PromptPay (via Omise): a one-time pass. It cannot renew itself and nothing further is ever charged — it simply expires, and you buy again if you want more time.
Cancelling
Cancelling stops future renewals. It does not cut your access short: you keep full access until the end of the period you have already paid for, and nothing further is charged.
A PromptPay pass has nothing to cancel — it never renews, so it simply runs to its end date and stops.
No refunds
Payments to Persona AI are not refundable. The ฿69 introductory charge is not refundable, and renewal charges are not refundable. Cancelling stops future charges, but it never returns money already paid. Please try the free summary first, and use the 7 days fully before deciding whether premium is worth ฿1,249 to you.
Suspension and closing accounts
If an account is used to break these terms — abusing the service, accessing what isn't yours, reselling access — we may suspend or close it. Payments already made are not refunded.
You can stop using Persona AI at any time. If you want your account and data deleted, email us and we will handle the request.
Changes to the service and to these terms
Persona AI will keep evolving — questions get recalibrated, features are added, some things change shape. We may also update these terms. When we do, we will post the new version here with a new date at the top. If you keep using the service after a change, that means you accept the updated terms; if you don't accept them, stop using the service and cancel any subscription.
Limits on our responsibility
We work to keep Persona AI accurate, available and safe, but we provide it as it is, without a guarantee that it will always be error-free or uninterrupted. A personality assessment is a structured reading of your answers, not a fact about you — decisions you make based on your results are your own.
To the extent the law allows, we are not liable for indirect losses — lost profits, lost opportunities, or the consequences of decisions made on the basis of your results — and our total liability to you for any claim is limited to the amount you paid us for the service in the 12 months before the claim arose. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, for fraud, or for fraudulent misrepresentation, and nothing here takes away rights the law gives you that cannot be excluded.
Governing law
Persona AI is operated from Thailand, and these terms are governed by the laws of Thailand.
Contact
Questions about these terms, billing, or anything else — email us. It is our only support channel, and a person reads it.
Operated by: Mello Verse Co., Ltd., company registration number 0105565115859. Billing and company enquiries: invoice@personalityloom.com